Last updated: April 15, 2026 · To print this document, use your browser's print function (Ctrl+P / Cmd+P).
1. Overview
This Refund and Cancellation Policy governs subscriptions to the DBP Growth CXO Service ("Service"), operated by Digital Business Partners LLC ("DBP," "we," or "us"). By subscribing to the Service, you acknowledge and agree to the terms set forth below.
This Policy should be read together with our Terms of Service. In the event of a conflict between this Policy and the Terms of Service, this Policy shall govern with respect to refunds and cancellations.
2. Subscription Billing
The DBP Growth CXO Service is billed on a monthly basis. Your subscription renews automatically on the same calendar date each month ("Renewal Date") unless you cancel it before that date. By subscribing, you authorize DBP to charge your payment method on file each month without further action required from you.
You will receive an email receipt each time a renewal charge is processed. If you have questions about a specific charge, contact us at care@dbpgrowth.com within thirty (30) days of the charge date.
3. No Refunds for the Current Billing Month
Once a monthly renewal payment has been successfully processed, no refund will be issued for that billing month, regardless of when during the month a cancellation request is submitted.
This policy reflects that DBP allocates resources, advisory capacity, and deliverable preparation for the full billing month at the time of renewal. The absence of a refund for the current month does not affect your right to cancel at any time.
DBP does not offer prorated refunds for partial months of service under any standard subscription tier.
4. Cancellation
You may cancel your subscription at any time. There are no cancellation fees or penalties.
- How to cancel: Submit your cancellation request in writing to care@dbpgrowth.com or through your client portal. Include your account name and the email address associated with your subscription.
- When cancellation takes effect: Cancellations take effect at the end of the current billing month — that is, on the last day of the month in which DBP receives and confirms your cancellation request.
- Service access after cancellation: You retain full access to the Service through the last day of the billing month in which you cancel. No further charges will be applied after that date.
- Confirmation: DBP will confirm your cancellation in writing within two (2) business days of receiving your request. If you do not receive a confirmation, please follow up immediately to ensure the cancellation has been recorded.
5. Examples
The following examples illustrate how the billing and cancellation terms apply in practice:
- Example A — Canceling before renewal: Your subscription renews on the 1st of each month. You submit a cancellation request on March 28. The cancellation is confirmed, and your subscription ends on March 31. No renewal charge is applied on April 1.
- Example B — Canceling after renewal: Your subscription renews on April 1 and the charge is processed successfully. You submit a cancellation request on April 10. Your subscription ends on April 30. No refund is issued for April, but no charge will be applied on May 1.
- Example C — Plan upgrade: You upgrade from one service tier to another on April 15. The new tier takes effect immediately upon payment. You are charged the prorated difference for the remainder of April.
6. Plan Changes and Upgrades
You may change or upgrade your service plan at any time. Plan upgrades become effective immediately upon successful payment. The change will be reflected in your service delivery beginning on the date of payment, not at the start of the next billing cycle.
Plan downgrades are effective at the start of the next billing cycle. You will continue to receive your current tier of service through the end of the current billing month.
7. Exceptions
DBP may, at its sole discretion, issue a full or partial refund in exceptional circumstances, including:
- Documented failure by DBP to deliver the subscribed service due to causes within DBP's control;
- Duplicate charges resulting from a billing system error; or
- Other circumstances deemed appropriate by DBP on a case-by-case basis.
To request an exception, contact care@dbpgrowth.com with a written explanation and any supporting documentation. DBP will respond within five (5) business days.
8. Chargebacks
If you initiate a chargeback with your bank or payment provider for a charge that is not disputed in good faith under this Policy, DBP reserves the right to suspend your account immediately and pursue recovery of the disputed amount plus any fees incurred as a result of the chargeback process.
We strongly encourage you to contact us directly before initiating a chargeback. Most billing questions are resolved quickly at care@dbpgrowth.com.
9. Contact Us
For billing questions, cancellation requests, or refund inquiries, contact our client support team:
- Email: care@dbpgrowth.com
- Response time: Within two (2) business days
- Hours: Monday–Friday, 9:00 AM – 5:00 PM Eastern Time
10. Changes to This Policy
DBP may update this Policy from time to time. We will notify active subscribers of material changes by email at least fourteen (14) days before the effective date. Continued use of the Service after the effective date constitutes acceptance of the revised Policy.